Data Protection (GDPR)

Personal Data Protection (GDPR)

In accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and the French Data Protection Act (Loi Informatique et Libertés), SOVA is committed to protecting the personal data of its customers and visitors.

Data collected

As part of your browsing and orders, we collect: first name, last name, email address, postal address, phone number, and payment data (processed directly by our secure payment provider, without storing your bank details on our servers).

Purpose of processing

• Processing and delivery of your orders
• Customer relationship management (support, after-sales service, disputes)
• Sending marketing communications, subject to your consent
• Improvement of our site and services
• Compliance with our legal and accounting obligations

Legal basis

Processing is based on the performance of the sales contract, your consent (for the newsletter), and compliance with our legal obligations.

Data recipients

Your data may be transmitted to our technical service providers necessary for the execution of the service: Shopify (store hosting), payment providers, carriers for delivery. No data is sold to third parties.

Retention period

Your data is kept for the period necessary for the aforementioned purposes, and a maximum of 3 years after the last contact for marketing data, or according to the legal accounting retention periods for order data (10 years).

Your rights

In accordance with the GDPR, you have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw your consent at any time

To exercise these rights, please contact us at: support@sova-shop.store

Complaint

You also have the right to lodge a complaint with the CNIL (French National Commission for Data Protection): www.cnil.fr.

Security

We implement appropriate technical and organizational measures to ensure the security of your personal data.

Contact

For any questions regarding your personal data: support@sova-shop.store